Improved management within the social domain
Less manual work, better data quality, and stronger information security.
Improved quality and availability of information ensures the best possible service when processing a citizen’s request for municipal social care.
Introduction of case management system supporting the execution of the social domain legislation
Since 2015, the local authorities are responsible for providing social and welfare care to their citizens. Before 2015, this was centralized at the national level. For the local authorities, this meant a transition of responsibilities and workload towards them. On top of that, the budget for social was slashed by 30%. The driving force behind this was the conception that local authorities know better what the wants and needs of their citizens are compared to the central government. Therefore they should be able to address these more precisely and efficiently.
In practice, the manual work and loosely coupled and sometimes inadequate IT systems made it very difficult for the municipalities to carry out their new duties as was expected from them by their inhabitants. The problems extended from the challenges in information management to lining up their processes and organization structures, governance, and quality management with the new reality.
It was twofold. First of all, eliminate the need for carrying out tasks twice or even more often by interconnecting the IT systems related to that work. Furthermore, because the situation was new to them, the organizations asked us to help them map out the new work processes that were needed to adapt to the reality facing them.
Approach and solution
We started with mapping out the needs and capacities of the involved stakeholders, including management, through workshops. After that, we made an inventory of all existing work processes as a jump-off point for a thorough analysis. The outcome formed the foundation for the next step: designing a solution covering all requirements.
The underlying public tender stated that an existing, proven solution was mandatory. To meet that demand, we introduced Gidso. Using the standard product as a starting point we implemented all the results of the first phase in Gidso, mainly utilizing configuration, as opposed to bespoke software changes. By doing this, were able to deliver a working system without much development time. By test-driving this preliminary solution, our customers were able to point out what was good, and what required improvement. Step by step we collaboratively worked towards a solution that met the needs of the end-users. Once this was in place, we added several additional modules, such as a document creation function and interfaces to various other IT systems, including support for the national message broking system iStandaarden.
Impact with IT
The result of the effort was a system that was ready for use once the existing data was migrated from various existing systems to Gidso. During the migration process, we helped our customers to improve the quality of their data significantly by subjecting it to all kinds of smart tests that are incorporated within our specialized ETL (data migration) software. Through the centralized information management and rich functionality that Gidso offers, many older and fragmented IT systems could be decommissioned, saving money and time. Optional modules that can be added to Gidso make Gidso even more efficient and easy to use while limiting user-induced errors.
Secure, fast, and transparent interfaces with other systems make working with sensitive client data more secure and accurate. Only authorized and auditable access to data is allowed, one hundred percent compliant with GDPR. Our clients experience no issues proving that they adhere to all rules and regulations regarding privacy and information security.
However, the most impact we make with Gidso is that citizens are better serviced by their communities when they need help. Care providers can rely on accurate information that is available at their fingertips. They have more time and focused attention for their clients than before the introduction of Gidso.